Terms of service

FRAYNEST TERMS OF SERVICE

Last updated: August 20, 2026

These Terms of Service govern your use of the FrayNest website and your purchase of products from FrayNest.

By visiting https://fraynest.com, using our website, or purchasing from us, you agree to these Terms of Service.

1. ONLINE STORE

FrayNest provides pet products, accessories, supplies, enrichment products, feeding products, hideouts, wheels, bedding-related products, sand-bath products, toys, and other small-pet products.

We reserve the right to update, modify, discontinue, or limit products and services at any time.

2. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, sizes, materials, colors, prices, and other information accurately.

However, colors and product appearance may vary depending on lighting, screens, manufacturing changes, suppliers, and product updates.

Minor variations that do not substantially affect the intended function of a product may occur.

3. PET SAFETY

Pet owners are responsible for determining whether a product is appropriate for their individual animal.

Small pets vary in size, behavior, chewing habits, health, age, and needs.

Products should be used according to the manufacturer's instructions and under appropriate supervision when necessary.

Regularly inspect pet products for wear, damage, sharp edges, loose pieces, or other potential hazards.

Discontinue use if a product becomes damaged or unsafe.

Information provided by FrayNest is for general informational purposes and is not a substitute for advice from a qualified veterinarian or other animal-care professional.

4. ORDERS

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory issues, payment problems, shipping restrictions, or other operational concerns.

If we cancel an order after payment has been collected, an appropriate refund will be issued.

5. PRICING

Prices may change without notice.

We make reasonable efforts to ensure pricing information is accurate. If a significant pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order.

6. PAYMENT

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed through Shopify and other authorized payment providers.

7. SHIPPING

Shipping times are estimates and may vary.

Please review our Shipping Policy for additional information regarding fulfillment, tracking, delays, international shipments, and delivery issues.

8. RETURNS AND REFUNDS

Returns and refunds are governed by the FrayNest Return & Refund Policy.

Please review that policy before requesting a return.

9. THIRD-PARTY SERVICES

Our store may use or link to services operated by third parties, including Shopify, payment processors, shipping providers, social-media platforms, analytics providers, and other service providers.

FrayNest is not responsible for the independent terms, policies, services, or practices of third-party companies.

10. INTELLECTUAL PROPERTY

Unless otherwise indicated, FrayNest branding, logos, original graphics, website content, product descriptions, photographs created by FrayNest, videos, advertisements, and other original materials are owned by or licensed to FrayNest.

You may not reproduce, distribute, sell, modify, or commercially exploit our original content without permission.

11. PROHIBITED USE

You may not use our website to engage in unlawful activity, fraud, abuse, unauthorized access, malicious interference, intellectual-property infringement, or any activity that could harm FrayNest, our customers, Shopify, or other parties.

12. WEBSITE AVAILABILITY

We do not guarantee that the website will always operate without interruptions, errors, delays, or technical problems.

We may perform maintenance, updates, or modifications when necessary.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FrayNest will not be liable for indirect, incidental, special, consequential, or similar damages resulting from the misuse of a product, failure to follow product instructions, or circumstances outside our reasonable control.

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer law.

14. PRIVACY

Personal information is handled according to our Privacy Policy.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a revised "Last updated" date.

16. CONTACT

Questions regarding these Terms of Service may be sent to:

FrayNest
Website: https://fraynest.com
Email: okadofray@gmail.com