Refund policy

FRAYNEST RETURN & REFUND POLICY

Last updated: August 20, 2026

At FrayNest, we want you and your pet to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

RETURN ELIGIBILITY

To qualify for a return, the item must be returned in substantially the same condition in which it was received and, where applicable, with its original packaging.

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. This may include food, treats, bedding, sand, nesting materials, and other consumable or hygiene-sensitive pet products.

Items that have been heavily used, damaged after delivery, altered, or returned with missing parts may not qualify for a full refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

We may request photos or other information to help us verify the problem.

RETURN PROCESS

Before sending an item back, please contact FrayNest at:

okadofray@gmail.com

Please include your order number and the reason for your return.

Do not send a return without contacting us first. Returns sent without prior authorization may experience delays or may not be accepted.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error by FrayNest or an issue with the product upon arrival.

REFUNDS

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

EXCEPTIONS

Gift cards, personalized products, clearance/final-sale products where clearly marked, and opened consumable or hygiene-sensitive pet products may not be eligible for return.

QUESTIONS

For questions about returns or refunds, contact:

FrayNest
Website: https://fraynest.com
Email: okadofray@gmail.com