Shipping policy

FRAYNEST SHIPPING POLICY

Last updated: August 20, 2026

Thank you for shopping with FrayNest.

ORDER PROCESSING

Orders are prepared for shipment as quickly as reasonably possible after payment has been successfully processed.

Processing times and delivery estimates may vary depending on the product, destination, supplier, shipping carrier, order volume, weekends, holidays, and other circumstances outside our control.

SHIPPING RATES

Available shipping methods, shipping costs, and any applicable free-shipping offers will be displayed during checkout whenever available.

DELIVERY ESTIMATES

Any delivery dates or delivery timeframes shown on our website, at checkout, or in order communications are estimates and are not guaranteed.

Carrier delays, weather conditions, customs processing, high-volume periods, transportation disruptions, or other unexpected circumstances may affect delivery times.

TRACKING

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow time for tracking information to update after a shipping label has been created.

MULTIPLE PACKAGES

Some orders may contain products shipped from different fulfillment locations.

As a result, items from the same order may arrive in separate packages and at different times.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at okadofray@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

FrayNest is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

LOST, STOLEN, OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building staff, and the shipping carrier.

If you still cannot locate your order, contact us and we will help review the situation where possible.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible at okadofray@gmail.com and include your order number along with clear photos of the package and damaged product.

INTERNATIONAL ORDERS

For international shipments, customers may be responsible for customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are generally not controlled by FrayNest.

DELIVERY RESTRICTIONS

Certain products may not be available for delivery to every country, state, region, or address.

If we are unable to fulfill or ship an order to your location, we may cancel the affected item or order and issue an appropriate refund.

CONTACT

For shipping questions, contact:

FrayNest
Website: https://fraynest.com
Email: okadofray@gmail.com